The UK Phone-paid Service Authority, regulator of premium rate telephony services has published its new Code of Practice to be enforceable within the industry from 5th April 2022.

OFCOM laid the above Order before Parliament (on 24th Oct 2024) to enable the formal passing of regulatory responsibility of premium rate services from the UK Phone-paid Service Authority, to OFCOM. The Order became effective on 1st February 2025. Existing and new Service Providers in, or entering, the UK premium rate services market, throughout the supply chain, need to undertake certain activities in order to bring their services and business practices into line with the new requirements. That primarily means telecommunication network operators, aggregators and content service providers. Such activities may include:

  • compliance audit of existing client services and updating the required registration details;
  • contractual revisions and pre-contract due diligence;
  • draft written policy and procedures regarding ongoing due diligence and risk assessment and management;
  • establishment and maintenance of records.

If your company or your clients need support implementing the necessary regulatory requirements precipitated by the Order please contact Strategic Brief.